Tell me about hospital services

Here you will find out about the many services available at the Princess Elizabeth Hospital. If you do not find what you are looking for please let us know in the 'was this page helpful' box on this page.

  • Emergency Services

    • If you have an urgent problem and need to be seen by a GP after 6:00 pm Monday to Friday and from midday on Saturday until 8:00 am on Monday morning.
  • Urgent GP appointments

    • If you have an urgent problem and need to be seen by a GP after 6:00 pm Monday to Friday and from midday on Saturday until 8:00 am on Monday morning you can telephone one of the normal practice numbers and you will automatically be transferred to the Out of Hours Service. You may be offered telephone advice by a doctor (for which there may be a charge), or be asked to attend for a consultation at either the 'Primary Care Centre' (located at the Princess Elizabeth Hospital) or the Accident and Emergency Department or be visited at home, whichever is felt to be the most appropriate (this is a chargeable service).
  • How do I access a Doctor?

    • To find information about accessing a doctor, please follow the link follow this link
  • Emergency Department

    • The Emergency Department (ED) - also known as accident and emergency or casualty - offers 24 hours a day, 365 days a year emergency care for patients. In Guernsey it is located at the Princess Elizabeth Hospital and in Alderney ED the services are provided in the Mignot Memorial Hospital.
    • You can call an emergency ambulance by dialling either 999 or 112. In Guernsey the ambulance will bring you to the ED department at the Princess Elizabeth Hospital.
    • The ED is managed by an ED consultant who works alongside specialist trained doctors, nurses, radiographers,  reception staff, healthcare assistants and porters.
    • You will be assessed on arrival and staff will make a decision on the most appropriate treatment.
    • Once you have been seen and treated by a member of staff you may need to be referred to a Medical Specialist Group consultant and admitted into hospital for further treatment or investigations. You may be well enough to go home and, in some cases, you may be able to go home but will need further treatment from a GP, or as an outpatient in the most appropriate clinic.
    • The current charges levied in the ED can be found here.
  • Guernsey Ambulance and Rescue Service

    • The Guernsey Ambulance and Rescue Service is a charitable company, which operates the Island's only Ambulance Service. It operates 24 hours a day, providing accident and emergency cover and paramedic response - as well as a non-emergency patient transport service. A specialist emergency ambulance responding to an emergency call will incur a charge for each response. A non-emergency transfer by ambulance booked in advance by a Health Care Professional will incur a smaller charge, with other charges being applied for specialist services (e.g. paramedic treatment). Members of the Ambulance Subscription Scheme are not charged, regardless of the number of emergency responses, diagnosis, treatment or transfers that they need.
  • Dental Treatment

    • The "Yellow Pages" list all the dentists in private practice in the Bailiwick
    • If you need emergency dental treatment outside normal working hours, you should telephone the Princess Elizabeth Hospital (PEH) on (01481) 725241.
  • Specialist Care

    • The first indication that you may need hospital treatment will come from your GP who will refer you to a consultant of the Medical Specialist Group (MSG). To view the MSG website please follow this link. Between them, the consultants provide most of the medical services, including surgery, undertaken at the Princess Elizabeth Hospital. Your Consultant will decide whether or not hospital treatment is necessary and, if so, what form it should take.
    • Everyone who normally lives in Guernsey, Alderney, Herm or Jethou and has been registered for the payment of contributions at the Social Security Department is covered by the 'Specialist Health Insurance Scheme' and so may receive specialist care and treatment free of charge. Sark residents are not covered by the scheme.
    • The scheme covers specialist consultants, treatment, operations and procedures at the MSG premises and the hospitals, and also physiotherapy treatment in hospital if it is necessary as part of specialist medical procedures. It does not cover cosmetic surgery, assisted reproduction (IVF) or sterilisation (unless clinically need), dentistry or GP consultations, or treatment at the Emergency Department or Primary Care Centre.
    • Patients with private medical cover for specialist treatment may choose to consult the MSG, either privately or under the States scheme. It must be established, before treatment starts, exactly how the treatment is funded.
    • If you have private health insurance or request to pay directly for private patient care you will be nursed in the Victoria Wing at the Princess Elizabeth Hospital.
  • Off island referral

    • Sometimes an individual may need more specialised and complex services that are not delivered on Guernsey and an Off island referral is required. 
    • For more information on off island treatment
    • please follow this link.
  • Going into hospital

    • Find out more information about going into hospital please follow this link. 

    • X-Ray

      • If you are a little unsure about what happens when you go for a Chest X-Ray or a Plain Film X-Ray then the Radiology Department are happy to show you around so you can see the X-Ray machine and the room where the X-Ray is taken. If you call the X-Ray Department on (01481) 725241 Ext 4144 between the hours of 09:00am and 4:30pm Monday to Friday to arrange a suitable time to visit Radiology.
      • Your doctor is the person that decides if you need an X-Ray and your doctor will send a request form to Radiology. This must be received 24 hours before you attend the Radiology Department for your X-Ray. Please allow 24 working hours, this excludes Saturday and Sunday.
      • If you are a little unsure about what happens when you go for a Chest X-Ray or a Plain Film X-Ray then the Radiology Department are happy to show you around so you can see the X-Ray machine and the room where the X-Ray is taken. If you call the X-Ray Department on (01481) 725241 Ext 4144 between the hours of 09:00am and 4:30pm Monday to Friday to arrange a suitable time to visit Radiology.
      • Currently the Radiology Department is offering the following booking options for plain X ray examination ( Not CT, MRI, Ultraosund or nuclear medicine:
      • OPEN ACCESS - You can either attend the Radiology Department (no sooner than 24 hours after your doctor's appointment) between the hours of 08:45 am and 4pm for your X-Ray. (Please note you may have a slight wait as demand will be out of the department's control).
      • BOOKED APPOINTMENT - If you prefer you can phone the Radiology Department on (01481) 725241 Ext. 4144 between the hours of 9:00 am and 4:30 pm to book an appointment. Appointments may be made between 8-9 am and 2-4:30 pm Monday to Friday.
      • If you have a hearing aid please remember to wear it when you attend the Radiology Department as it will not affect the machines and will help you to hear what the radiolographer.
      • If you are a wheelchair user you may need to be transferred from the chair for the exaimnation. Please ring the department if you will need a hoist to assist you to move.
  • Oberlands Centre

    • Tautenay Ward is an 8 bedded assessment and admission ward for older adults with mental health issues.  A high proportion of admissions are dementia related. Following a period of assessment, service users may be able go back home with some added support or alternatively a long term care placement may be explored and arranged.
    • Duchess of Kent House offers residential placements to cater for older adults with mental health conditions which may mean they need care and support for complex or challenging behaviour. This includes, but is not limited to, dementia. The service is not suitable for those with significant physical or mobility difficulties. There are 26 beds available, 2 of which are reserved for short-break care placements. This is where someone comes in temporarily to have a break from living at home, or to give the family or friend that cares for them a break, or both.  Whilst the service is mostly funded by HSC, residents pay a fee equivalent to the Long-term Care Insurance co-payment (further information about the operation of the Long-term Care Insurance Scheme is available from the download on this page and by following this link).
    • Hanois Ward is a 19 bedded ward specifically focused on supporting people with complex behaviour associated with mental health conditions (especially dementia).
    • Fougere Ward is an 18 bedded ward providing support for people with more advanced dementia and associated nursing care needs. The multi-disciplinary team also specialise in meeting the palliative care needs of frail older adults.  Whilst the service is mostly funded by Health and Social Care, residents pay a fee equivalent to the Long-term Care Insurance co-payment (further information is provided about the Long-term Care Insurance Scheme in the download on this page and by following this link).
  • Sexual Health Services

    • Sexual Health Services can help you with care and advice on sexually transmitted infections, contraception and all aspects of sexual health. These services offer practical advice on how to keep you safe, healthy and happy. For more information about the services available please follow this link.
  • Mental Health Services

    • If you or someone you know finds themselves in a mental health crisis you must contact your/their GP or the Emergency Department (also known as Accident and Emergency). If you need to call the out of hours service, please just dial the normal number for your surgery and the call will transfer automatically to the Primary Care Centre.
    • For more information about the full range of Mental Health Services please follow this link.