Links and information for finding the essential services and support in Guernsey that you may need
Adult Learning Disability Team
- This team support adults with a learning disability from the age of 18 years. For information on the full range of services please call (01481) 23000 or follow the link for more information to the adult learning disability team
Older Adult Community Mental Health Team (COACH)
- This team is a community based multi-disciplinary team that offers mental health assessment and support to islanders who are generally aged over 65. The team also provides support to people under the age of 65 where dementia is the primary diagnosis.
Community Disability Team
- The team supports adults with physical or sensory impairments, including people with Parkinson's or Multiple Sclerosis, in the community. For more information Contact (01481) 230000 or follow the link to the Community Disability Team
Community Services and how do I access them?
- Adult Community Services is made up of a team of professionals who provide nursing and social support in the homes of adults in Guernsey and Alderney. Their aim is to help people maintain the best possible quality of life and independence in their own home.
- The Community Nursing Team is made up of Community Specialist Nurses, Staff Nurses and Nursing Assistants/Support Workers.
- The team delivers individualised assessment and nursing care to service users, and support to carers, in the home environment.
- The Community Nursing Team operates a 7 day a week, 24 hours a day service. Telephone contact can be made with a community nurse via the hospital switchboard 01481 725241. For more information follow the link Community Nursing team
- Home help assists with basic domestic and household tasks.
- Lifeline telephone system enables help to be summoned in an emergency 24 hours a day by simply pressing a button on a telephone or on a pendant which is worn by the user.
- Voluntary car service provides transport to hospital or necessary health related appointments
- Community services support team assists people to live in their own homes by helping with maintenance/handyperson duties such as lighting fires, changing light bulbs and other basic odd jobs/minor adaptations.
- Shopping service provides assistance to service users who are, for reasons of ill health or frailty, unable to perform this task themselves.
- Meals on wheels service provides cooked meals are provided by the Guernsey Voluntary Services (GVS) for a nominal charge. The service is available 6 days a week -Monday to Saturday.
- For more information about the services follow the link to Support services
- This service that offers carers a break from the ongoing responsibility of caring for an ill, frail or disabled adult who is being looked after at home. This can be a planned break for a carer or can be arranged as a result of an emergency situation. Respite care
Respite at home- sitting service
- If you need a break from caring and you are unable at any time to leave the person you care for, the sitting services can give you the opportunity to do some of the things you cannot do whilst you are caring. It provides breaks for informal carers but does not provide cover for 24 hour private care.Respite care- sitting service
Follow the link to hospital services
Older Adult Mental Health Services
- Dementia is one of the biggest challenges posed as a result of the ageing population and this is no different in Guernsey. Depression is another issue which affects people of all ages and older people face their own particular challenges. Follow the link to find out more, and what support is available.Older adult mental health services
- Follow the link to find out more about Financial support
- Hearing aids- You will need to provide supporting evidence from an approved hearing aid provider before a grant can be considered. You will also need to be means-tested.
- Wheelchairs- The Occupational Therapy Service will give you advice to make sure that you are given a wheelchair that is suitable for your needs.There is no charge for the assessment, but the cost of the wheelchair is not included. You may be able to get financial assistance from the Social Security Department if you receive Income support. Follow the link to Wheelchair services
- Support from Social Security- You do not necessarily need to be on benefits for the Social Security Department to be able to help if you need special equipment. Assistance with the payment of medical expenses or purchase of equipment can be provided. The Department can also, in exceptional circumstances, award grants or loans towards the alteration of property in relation to medical need. For more information you can contact the Social Security Department by phone, tel. (01481) 732500.
- Assessment The Social Security Department (tel. 01481 732508) can do a quick 2-page assessment over the phone to see if you are entitled to support. If you are, then the advisor will arrange an appointment for a full assessment.
- St John Healthcare shop can provide equipment to help with your care. St John Health Care Shop has equipment available for hire and some products for sale.
- The St John Trusted First Assessors can also help with assisting you to adapt to a daily task, suggesting adaptive equipment and possible adaptations to your environment. Call them for a chat and free assessment on (01481) 729268.
- Charity support. Please talk to the charity that is relevant to you. Information about Charities can be found by following this link.
Extra care housing
- Extra Care Housing is designed to help people live as independently as possible, with the confidence of being in a safe environment with a flexible, tailored package of care and support offered by trained staff.
- There are three Extra Care Housing schemes: La Nouvelle Maraitaine, Vale, Le Grand Courtil, St Martin, Rosaire Court, St Peter Port
- Find information about the accommodation and support available for you follow the link to Extra care housing
Residential and Nursing Homes
- Follow the link to find out more about Residential and Nursing Homes
Off island treatment
- It is not always possible for you to receive treatment on Guernsey, so it may be necessary for you and your carer, if you need support to travel to the UK or Jersey for treatment. The following information should guide you through off-island treatment and care.
- If you require treatment off-island you will be referred by your Medical Specialist Group (MSG) Consultant and a referral letter is sent to the Off-Island Team at Health and Social Care (HSC).
- When the referral has been authorised it is sent to the relevant UK hospital, which will then make an appointment for you.
- The hospital will send you an appointment letter. Please be aware that this may take several weeks.
- When you receive your appointment letter, you must phone the MSG Consultant's secretary to tell them the details of your appointment. The information will be used to complete a Travel Allowance Grant (TAG) form. The grant is provided through Social Security. It is available to help with travel costs if you need to go off-island for treatment which is not available in the Bailiwick of Guernsey. For patients under 18, Social Security can pay for 1 adult to accompany a child to a medical appointment, 2 escorts can be funded for patients under the age of 6.
- When the Health Benefit team has been notified of your medical appointment they will make contact with you. This will be by phone, letter or email. fr mpore information follow the link to off island treatment.
- The Health Travel Information Service is provided by Health Connections. Their website should contain information and contact details that you will need if you are referred off-island for care or treatment.
- There will be lots of things for you to think about and you will probably need a professional assessment recommending the adaptation before any request for help can be considered. However, staff at Social Security will be able to guide you.Tel (01481) 732508.
- You will need to provide three quotes including accurate plans and costs. All housing adaptation applications need to be seen and approved by an Occupational Therapist.
- You do not need to be on Income support to qualify for help to have your house adapted but you will need to be means-tested. In some cases Social Security will provide you with an interest-free loan and work out a repayments plan with you.
- If you live in a States of Guernsey property then you will need to provide supporting medical information from either your GP or an Occupational Therapist. Once we understand your needs then we can look at the various properties we have to see if they are appropriate.If suitable accommodation is not available then we may need to look at adapting the property you live in.
Advice and information
- Here you will find links and information about organisations that will listen to you and provide information and guidance.
- Guernsey Citizens Advice Bureau provides a general advice service as well as a money advice service, money skills project and social policy advice. For accessibility details please follow this link.
- Discrimination and Equality- For information about equality and rights in Guernsey, please follow this link.
- The Guernsey Disability Alliance was formed in 2008 and is a collective voice for individual disabled islanders, their family members and more than 40 charities. For more information about the GDA please follow this link.
- Health Connections can provide information and support if you are travelling off island for care or treatment. Follow the link Health connections
- VisitGuernsey have information if you are a tourist in Guernsey.
- EasyHealth is where you can find accessible health information. Accessible information uses easy words with pictures. The are over 500 leaflets on Easyhealth. You can print many of them straight away.
Support into work
- The Careers Guernsey service is available to people of all ages.If you are looking for a more formal career structure take a look at the careers website.
- Job Centre Iis a good place to start to look for work. The team can also guide you to benefits that you may be entitled to.Follow the link to Job Centre
- Employment rights. If you are looking for information and advice on employment rights and best practice in the workplace, please follow this link
- The Work Rehabilitation Team can provide help, support and guidance to individuals who have been out of employment for some time, whether through illness, redundancy or personal circumstances.
- The States guarenteed interview scheme. They will guarantee an interview for an applicant with a disability if they meet the key criteria of the role. Follow the link for more details. Guaranteed interview scheme
- Grow Limited provides training and sheltered work for people with a learning disability in horticulture and related craft industries.Applications are invited from those people with a learning disability who have an enthusiasm, aptitude and an interest in a career in horticulture.An assessment is then carried out by a panel connected with horticulture and disabled people and the selection is made by the directors of the company based on the recommendations of the panel.Training is carried out for a period deemed appropriate, subject to the completion of a three-month probationary period. Grow Limited
- GO is a 'charity shop with a difference'. All of the money raised through the charity shop is used to train young people with social problems with the aim of helping them find employment.The young people who work for GO are encouraged to take an active role in the business. Some are employed as permanent staff member of GO others move on to work for other companies on the island. You can get a referral through Autism Guernsey, Action for Children (tel. 700218 or email firstname.lastname@example.org), or the Guernsey Employment Trust. Follow the link GO
- The Guernsey Employment Trust (GET) offer a range of employment services to disabled adults who require some assistance in finding a suitable job. They can help you in different ways depending on your employment needs. Follow the links to find out more about: The Job Club, The Supported Employment Team and Work Experience Placements
- The Job Centre offers a range of different short term placements that allow job seekers to gain confidence and experience in a workplace, especially useful where someone has been away from the workplace for a while. These include:
- Kick Start: aims to provide hands on training by placing a person with an employers for up to 13 weeks. The person is employed through Social Security and receives a weekly wage.
- Community Environmental Projects Scheme (CEPS) is a Social Security funded initiative, managed by States Works, which provides work and training opportunities for people who are not working due to unemployment or long term illness.
- Follow the link activities
Day care and community support
- Follow the link to find out more Day care and community support
- Follow the link to find out more about Charity support